FAQ

If you have a question about your package, we have compiled a list of frequently asked questions here. We hope you find it useful! If not, please feel free to contact us.

1. What is bamboo fibre and why is it used for boxer shorts?

Bamboo fibre is a natural material that’s increasingly appreciated for its soft, breathable, and environmentally friendly properties. The bamboo boxers offers a luxurious feel against the skin and excellent moisture-wicking properties. Its longevity guarantees a lifespan 3x times longer than that of traditional cotton materials.

2. What is the difference between bamboo and cotton boxershorts?

Bamboo boxershorts outshine cotton ones due to their natural resistance to pests, eliminating the need for chemical pesticides. They are also three times more durable than cotton, offering longevity and resilience to daily wear. Additionally, bamboo fabric is softer and provides a more comfortable feel, while being environmentally friendly as bamboo is a sustainable and fast-growing plant requiring fewer chemicals and water to cultivate.

3. How does the breathability and durability of bamboo fibre boxers differ from other materials?

The breathability of our bamboo fibre boxers surpasses that of other materials, facilitating air circulation to minimize humidity and perspiration, ensuring lasting comfort and freshness for any activity. Moreover, their high-quality construction enhances durability, making them more resistant to wear and extending their lifespan beyond that of regular boxers.

4. Are bamboo boxer shorts environmentally friendly compared to other materials?

Yes, bamboo boxer shorts are more environmentally friendly than those made from conventional materials like cotton or synthetic fibers. Bamboo grows quickly without the need for pesticides or excessive water, reducing its environmental impact. Additionally, bamboo fabric is biodegradable, further minimizing its ecological footprint compared to non-biodegradable alternatives.

5. Why do dermatologists recommend bamboo fibre boxer shorts?

Our bamboo fibre boxers are highly recommended by dermatologists for their luxurious softness and their knack for minimizing uncomfortable friction, contributing to optimal hygiene in delicate areas.

6. Are bamboo fibre boxers suitable for sensitive skin?

Yes, bamboo fibre boxers are indeed appropriate for sensitive skin because of their gentle texture and capability to minimize skin irritation. However, if you have particular concerns, it's advisable to seek advice from a healthcare professional.

7. Are the bamboo fibre boxers machine washable?

Yes, our bamboo fibre boxers are machine-washable. Please follow the care instructions included with your boxers for best washing practices.

8. How long will it take to receive my order?

The average delivery time for our packages is 8-12 working days. We are a company that cares about the environment and wants to do our part to make the world a better place. When we have reached our minimum order quantity, we ship all orders at once. We hope you understand and want to help us make a difference.

9. How can I track my order?

Once your order has been shipped, you will receive a tracking number that you can use to track your package online on our tracking page. Also check your junk mail folder as our emails can sometimes end up there. Please note that it may take a few working days for the Track & Trace system to become active.

10. 12 working days have passed and I still haven't received my package?

We are sorry that this has happened... Have you checked the Track & Trace code? It can happen that parcels are held up at customs. Please wait another 3 days. We apologize for the inconvenience, but in 99% of cases the parcel will still be delivered. Have you waited 5 working days plus another 3 days? Then contact us and we will find a solution together.

11. Can I cancel or change my order?

We understand that plans can change. If you need to cancel or change your order, please contact us as soon as possible. We will do our best to accommodate your request, but please note that we cannot guarantee any changes after your order has been processed.

12. Do you offer refunds or exchanges?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied with your order, please contact us within 14 days of receiving your order to arrange a refund or exchange.

13. What payment methods do you accept?

We accept all major credit cards and Paypal.

14. how can I contact customer service?

Our customer service can be reached by e-mail. You can reach us by e-mail at info@bambuxer.com. You can also find our contact details on the "Contact" page on our website.

Most questions have already been answered here, so you don't need to contact us! If you cannot find the answer to your question, you can of course contact us at any time.